Offering the highest standard of salon consultancy, salon coaching and skills development

Salon Training & Team work:




Salon Training & Team work:

Can offering a different type of training work in the salon, an age old question is it worth the investment, can it inspire and motivate the salon and team or can it cause decent amongst staff members. Having been working with a salon owner and her team over the last 18months I would say a little of both, with some resistance.

I have just got back from my forth trip to California, always very intense and focused there is never enough time in any given day and yet the energy and enthusiasm from the team the willingness to consider alternative ways of looking at client issues make it so rewarding.

The salon owner is a lady of vision passion and focus. an owner who’s vision goes beyond normal wants and needs she see’s and considers a bigger picture, driven on part by an awareness of the changes happen within our industry, driven by the changes in clients needs wants and expectation, driven by the changes in stylists attitudes wants and needs, driven by social media.

Staying current in skills and knowledge technical skills, and products to help the stylist the past two session we have been trying to introduce to the team the Hi-lite papers that are waxed on one side they are easy to get the hang of and when applied with the right sectioning and panels deliver our standing results, W.R .Ryson 

We have been working together as a team, to consider how to deliver the very best in service. This for me starts with and from Consultation, communication, building trust with our clients.

I am intentionally not giving out the salon owners name or that of any of the wonderful team members, what I will share is that the salon is called “Hair International”  

This salon truly is International Located In Palo Alto California on the prestigious Stanford University shopping centre it has staff that brings together stylist from all over the world. From Iran to Afghanistan, from Israel  to Vietnam, from South America to Mexico a diversity that works to blend together a salon of diversity both in talent and culture.

I have over the time we have been spending together seen such change in so many of the stylist not all as we are different. My first visit was a ground breaker to try to build relationships develop trust, this takes time it builds from a foundation of respect, and a willingness to be open and ready to adapt.


I have found that the stylist really do want to grow and develop alternative skills and ways of looking at and delivering both results and service to their clients. Its not teaching its sharing its offering alternative, ways of delivering service, its mastering new ways of looking at old issues, from grey hair coverage, to box colour issues this all starts with the consultation, communication, asking searching question offer solution. We did have some resistance to retail recommendation to up selling services to start with. Why is this? It’s because we are asking stylists to step out side of their comfort zone and look to take service to the next level.


I cannot share in depth what we have undertaken or the program we have developed because its very customised to the salon needs and goals. I am posting this because it has proved to me that there is a desire to change, there is a desire to learn and grow, there is a willingness to engage in conversation there is passion. This comes from vision values mutual respect and wanting to understand how to adapt a stylists as salon owners how to cater for the wants and needs of todays salon client, how to understand what service they want, how to cater for our “Target market” how to understand the demographic’s of the market.


I thank all the team at Hair international for there journey the adventure the experience an experience that gives me hope for our industry for skills knowledge and creativity.  Meet The team 

This Training was sponsored in part by Goldwell KAO professional hair care products and by the salon owner I would like to thank both for their commitment to training and our industry.

Thank you Pam. Joel



The ‘Three R’s’ 
”Reputation. Recommendation. Retention”. 
It’s not built on that constant looking for new clients it’s looking after what you have! It’s investing in your self and your business and those around you.


This journey, this career, is wonderful – challenging, inspiring, and yes, hard work.

Our industry is in constant change and is sometimes criticised. For lacking vision in some areas. However there is an ever growing body of professionals. That have a firm commitment to our industry, they have a passion for change, to raise standards through education and sharing. Leadership, education and team incentives.Will over time and with commitment give any individual that ability to do exceptional work and to be more creative. Leadership and management help create an amazing work environment for all concerned. So key for success for all concerned.
This journey. This career, is wonderful – Challenging. Inspiring and yes can and will be hard work. but the rewards are worth all the effort.
Thank you all for letting me share some thoughts with you today.These are inspirational, passionate, industry professionals.They have a vision. These are the people I want on my bus to learn from, share with, take a journey with. Get inspired. Connect with driven motivated industry professional. challenge your self. invest in ones /your self 

Are you driver or passenger !

 There are no guarantees in life and ones career and career choice is no different thing happen and its how we deal with them that defines us. Jobs change relationships come and go the one thing that remains after training is our skill both hands on creative and the ones we learn about people and communication about caring about being a team player. Constantly developing new skills staying current is so very important.


Remember. Salon success. Stylist success. Business success are all linked together it’s Team success. Its never about any destination only ever about a journey taking the right people on that journey makes it enjoyable maybe even fun!


I also think that we need to always look at the Why. 

Ask the question Why are we in business whats it for? OrWhy do we want to go into to business what is success? Why do I suggest this I think by asking and exploring the why we get to the motive behind why we want to be in business what is true success. Why the will also help us to understand our true values this in turn helps us to follow the path to the success we want  and desire. It will help us to surround ourselves with the right team those who share our values and vision.

Remember. Salon success. Stylist success. Business success are all linked together it’s Team success. Its never about any destination only ever about a journey taking the right people on that journey makes it enjoyable maybe even fun!

The salon and the S word now available in book and e book format for links to purchase and reviews Click here or on the image. 



 The Salon & the ‘S’ Word

 Written by Mike Vallance

Essential for success: commitment, focus, drive, a willingness to make change keeping an open mind. planning. taking responsibility for ones choices making and taking hard decisions. Honesty and staying creatively challenged.

My web site is Back2myroots: B2MR feel free to check in

You can also find me here on LinkedIn on Twitter MikeB2MR and Facebook Back2myroots B2MR

Mike B2MR

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