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Poor quality low standards who cares.

Thursday, November 15th, 2018Hair salon service sales., Hair stylist consultation, Hair Stylist standards, Hairdressing, hairdressing education, The salon and The S wordComments Off on Poor quality low standards who cares.


Created as a source of advise education knowledge skill experience:

Poor quality low standards who cares.

I want to share with you a posting I put on LinkedIn and on my Forum discussion group “The professional hair dresser knowledge net work” after having  client ask me if i could look at a hair cut she had done in location salon as I was not available. I was really shocked at the low level of work that have been done.

Here is the posting. I will add some of the comments posted.

Bad hair cuts poor training. Yesterday I tried to correct what the client said was a hair cut that was not quite working for her. She arrived i asked normal consultation questions whilst looking at her hair to establish why it may not be working for her. It turns out she had it cut by a second year training stylist in a salon supposedly supervised. Frankly it was appalling it showed no concept of weight distribution shape or form. It showed a lack of caring and any kind of skill or knowledge. How can this happen, after 2 years should one not have basic good skill set, who is at fault here the clue less trainee or the salon and or college doing the training. I corrected the hair cut doing a razor cut client left very happy. This is so wrong. Standards and caring good training whats going wrong !!!

Brenda wrote.

I just think that very few hairstylists take pride in their work anymore. Many enter the business thinking its a quick easy way to make a buck. Lack of knowledge or thinking one knows it all. Not doing a proper consultation with the client , hearing them or understanding their needs. Rushed jobs or just plain not knowing how to execute. I’m not saying there aren’t some very talented Stylists out there, they just seem to be few and far between.


My reply.

Good points Brenda. I have been involved in our industry at many levels for many years. I think that the direction that it has taken with regard to training and standards has gone down hill. I think the mentality of those going into our industry is often totally not what the industry needs young people who lack drive and a willingness to train and learn master a real skill. Training academies who often have poorly trained  people working for them. Communication skills and an understanding of the service industry all lacking.  Ethical salon owners who really want to train and build up a team, its goes on . I fly out to california and work with a salon owner and her team on all these issues. I wish I could find a platform here in the uk to make a difference to young people, show them how to be skilled creative and over time successful. passion creativity skill knowledge. all essential. yet sadly lacking

Phil added.

Great article. It seems in many areas training is being rushed and not even taught by experienced hairdressers. These people are our future and this has to change.

Monica wrote.

Another point that is lacking is that nowadays there’s time limit on services and not enough for perfection. Every client is unique, even if there’s 10 for the same look. They are all different! Give more of yourself to the client and the results will improve!

Nicky added.

Only having experience in training to be an Assessor, they just want the boxes ticked !! Not a perfect job done? It drives me crazy !

This is all so very sad many do care and yet  we have low levels of training standards, very un motivated people entering into the industry who only want a very basic level of training so they can do friend hair and freelance. the college training system is not fit for purpose as to often the  educators don’t have the skills and knowledge. I have sen this first hand  baby sitters!

Its a shame that the industry accepts this and wonders why getting trained staff is so hard keeping clients is so hard, Service, communicant, motivation, commitment, Where are they ?

My closing thoughts 

Hairdressing training recently completed? What next.  thats the real issue is it ever completed!  A journey to improve your hands on skills lean how to understand what true service is. Are you ready to put ego aside invest in your self and your future. Become fully booked successful and enjoy your career get the rewards that hard work commitment attention to detail can afford you. The biggest change of career for young stylist comes in the first three years after training graduation this is a sad waste of talent skill training time and money. Be positive and up beat face and embrace challenges don’t let your career go down the toilet! Mater the art of communication deliver the best Consultation aspire to be the very best that you can reflect on your vision work towards it.

This journey. This career, is wonderful – Challenging. Inspiring and yes can and will be hard work. but the rewards are worth all the effort.
Thank you all for letting me share some thoughts with you today.These are inspirational, passionate, industry professionals.They have a vision. These are the people I want on my bus to learn from, share with, take a journey with. Get inspired. Connect with driven motivated industry professional. challenge your self. invest in ones /your self 

Are you driver or passenger !

 There are no guarantees in life and ones career and career choice is no different thing happen and its how we deal with them that defines us. Jobs change relationships come and go the one thing that remains after training is our skill both hands on creative and the ones we learn about people and communication about caring about being a team player. Constantly developing new skills staying current is so very important.

I also think that we need to always look at the Why. Ask the question Why are we in business whats it for? OrWhy do we want to go into to business what is success? Why do I suggest this I think by asking and exploring the why we get to the motive behind why we want to be in business what is true success. Why the will also help us to understand our true values this in turn helps us to follow the path to the success we want  and desire. It will help us to surround ourselves with the right team those who share our values and vision.




Remember. Salon success. Stylist success. Business success are all linked together it’s Team success. Its never about any destination only ever about a journey taking the right people on that journey makes it enjoyable maybe even fun!



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 The Salon & the ‘S’ Word

 Written by Mike Vallance

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