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Hair salon why is change so challenging

Back2myroots : A place to share thoughts and grow idea’s. B2MR

The Hair salon

Why is change so challenging

mike vallance Back to the Why ? Is change so challenging! Wanting change in the salon needing to make a shift in policy strategy and brand image can on the surface seem so very daunting and challenging. It can create so many issues amongst staff and management. It can foster negativity hostility Why? where does all this angst emotion and some times anger come from? Fear of change! The challenge of change! being asked to step out side ones comfort zone!  Why does this so often cause major upset can it be avoided? Of course confrontation and uncertainty can be avoided through having a salon with a culture built on a foundation of respect. With a culture of open collaboration, open communication and a regular sharing of thoughts views and opinions. A salon culture that encourages both salon and personal development. One that has an ongoing program of mentoring. One where lines of communication are always open. A salon that is team focused and motivated. Not a place for Ego and I !!!

Ego and I can exist in both levels of management as well as on the salon floor. A manger who leads without consultation who knows everything but is out of touch with the grass route salon issues. The stylist who has seen every thing done everything and so thinks the salon revolves around them, what they do and what  the contribute. Both this position are dangerous and can be equally distractive to both the business and other salon members. The salon atmosphere can and will effect the overall  success of the salon. The culture of needing control leading Or is it dictating? Can be feed by insecurity and anger !! It can be created by none compliant staff who just will not abide by salon policy or rules. This type of staff member can be disruptive to salon atmosphere and harmony. When this clash between a manger and staff member occurs one has to put principles before personality issues. A manger need to take the higher ground and try to find out what is the cause of this hostility and rebellion ask the question is it solve able? Whilst at the same time not giving the person  in question a feeling of power or  a platform to inflate there ego more. In this situation the staff member should be reminded of salon policy  and the responsibility for improvement should be firmly placed with the said person. A reminder about choices and consequences maybe that  NO ONE. is indispensable! however busy or successful they might be .They cannot become bigger than the salon and what it represents!  That being its image brand and identity !   We have to be prepared to listen not  to presume we know the answer to question we have posed.We should assume nothing.We have to allow for different view and opinion we have to be prepared to bend.However passionate and committed we might be. We cannot expect every one to be in agreement or embrace change instantly.We have to invest time on an individual bases to assess each staff member respect there views listen to there fears and allay them. Reaffirm that  change is necessary and that it can seem daunting but that the rewards of the challenge are so very worth while.

As a owner of manager we have to lead by example be sympathetic yet strong. Control personal feeling, anger and emotion.  Be approachable  and consistent in the communication and actions. Respect you team through creative innovative discussion. Have regular one on one meetings and appraisals have open forum staff meetings. We have to remember that to implement new policies and salon strategy every one has to be on board for it to work and for the transition periods to be smooth for the salon the team the clients and most importantly service and standards are maintained and improved not neglected !

Ongoing training and education bring in out side skilled educators and technicians develop a culture of resect for the talented professionals who are prepared to share there knowledge and skill.Many salons have staff who take issue with educators who question there skill and knowledge in some cases they delight in trying to put the the educator down or prove they no more, this again I feel stems from fear and ego  and is quite disrespectful and should not be encouraged or permitted in the salon or on the salon floor. It can be very toxic!! To develop a salon that offers an outstanding experience.

One that offers the highest standards of service and skill. One that is focused on success. Takes commitment from the whole team. It should aim to be an integral part of the community.Have a high profile brand and image.It should strive to have a reputation for excellence in professionalism. A place that attracts creative innovate talented stylists willing to be part of the team grow along with the business and reap the rewards of hard work. A place that encourage team collaboration, has a program of on going training, mentoring new staff members helping them to develop both personal skills and salon skills. A salon that has a clear mandate to develop and grow face challenges and stay current. One that has channels of open communication within the staffing structure built on a mandate of openness and group sharing and development for the good of all. Is this possible ? Yes of course are you ready to take the first steps of a journey of change!

Our industry is in constant change and is sometimes criticised. For lacking vision in some areas. However there is an ever growing body of professionals. That have a firm commitment to our industry, they have a passion for change, to raise standards through education and sharing. Leadership, education and team incentives.Will over time and with commitment give any individual that ability to do exceptional work and to be more creative. Leadership and management help create an amazing work environment for all concerned. So key for success for all concerned.
This journey. This career, is wonderful – Challenging. Inspiring and yes can and will be hard work. but the rewards are worth all the effort.
Thank you all for letting me share some thoughts with you today.These are inspirational, passionate, industry professionals.They have a vision. These are the people I want on my bus to learn from, share with, take a journey with. Get inspired. Connect with driven motivated industry professional. challenge your self. invest in ones /your self 

Are you driver or passenger !

 There are no guarantees in life and ones career and career choice is no different thing happen and its how we deal with them that defines us. Jobs change relationships come and go the one thing that remains after training is our skill both hands on creative and the ones we learn about people and communication about caring about being a team player. Constantly developing new skills staying current is so very important.

My first Book ‘The salon and the ‘S’ word Available Now Click here for details 



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Alterego Italy  salon exclusive professional Hair colour and salon products / client retail a very exciting range of products designed for those with a mind for quality  passion and creativity.

Mike B2MR

2 Responses to “Hair salon why is change so challenging”

  1. […] I also think that we need to always look at the Why. Ask the question Why are we in business whats it for? Or Why do we want to go into to business what is success? […]

  2. […] new business and indeed retain our existing client base? Should we discount? If so how? If yes why? or why is you fill in the question […]

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