Offering the highest standard of salon consultancy, salon coaching and skills development

The salon reception. Front of house.

Back2myroots : A place to share thoughts and grow idea’s. B2MR.

 The Reception area. The hub of the salon. The retail center:

We only get one chance to make a first impression both at the front reception or as being a stylists. but before that can interaction takes place the very first area that sets the scene is the reception. Is it the street appeal that draws new clients In? Is it reputation that keeps clients coming back and draws new clients in ? Or is it the reputation for outstanding service starting with the reception and the reception team the salon front of house ambassadors !

The design. The chairs The reception has to look stunning professional welcoming. The very first person who makes an impression is the receptionist. How much importance to you put on the key position. A position that takes so much skill to juggle. To organise. To solve problems. To be caring yet efficient. To have a handle on all aspects of the salon a finger on the pulse!

They have to have a good phone manner. Amazing people skills patients. Good at selling with product knowledge. know how to mange an appointment book. Deal with the issues stylist have over booking keep good records balances the books. Deal with sales people. What is this worth to you to your business ?

That first Image at the the salon. Decor, cleanliness, atmosphere and appeal. Just as important the appearance and the attitude of the receptionist communication skills the service they offer  and present all so very important for both salon success and client retention.They are the first and indeed last person a client has any interaction with in the salon. They have to make that experience that memory count. Make that client feel wanted and important using their skills to have the client re book that next appointment. Help them with and recommend retail products.

Does all of this happen in your salon? Do you listen to the receptionist about client and indeed staff issues?

The receptionist has a unique position in the salon she or he holds and controls power! Power of the booking they can make or break a stylist if they so chose. My advise to a stylist never upset your receptionist. Always accommodate them if there is an appointment issue or a late comer who needs help it will stand you in very good stead in the long run. They have to be committed and very trust worthy often the last to leave and in many cases open up.

They must be a team player and leader and have a great understanding of the dynamics that is the salon from working with a manger and or owner to communicating with clients and staff and innovator and collaborator. The one who keeps the machine that is the salon running smoothly. Does your receptionist have all these skills? How often do you think about the role they play? Are they well enough rewarded? Service goes beyond just what we the stylists do offer and create. Service is what the whole salon offers from the moment a client becomes part of the salon. It does not stop after the service has been preformed it only stops when a client leaves never to return!!!

Listen to your receptionist when it comes to retail purchases. The amount of stock to carry, what product lines are selling well.What are clients asking for?  What clients might be saying about products or pricing. It’s the reception that is also the front line when it comes to dealing with sales people and representatives from local suppliers and distributors.

All key information. Maybe even concerns that are being raised about staff members. Service ability. Those getting requested, those maybe being avoided. All need to know information. The Receptionist role carries great responsibility and should be treated as such. Owning and running a salon successfully is all built on relationship building and developing a team that share your vision as an owner developing these relationships involves.  Leadership. Trust. Respect.Collaboration. A strong team ethic starting with the reception and encourage team skill and personal development.

True salon success would be a salon that can function whether you as the owner are present or not!

Above: To the right the chaos a receptionist over see’s!!

The ‘Three R’s’ 
”Reputation. Recommendation. Retention”. 
It’s not built on that constant looking for new clients it’s looking after what you have! It’s investing in your self and your business and those around you.

Conclusion

This journey, this career, is wonderful – challenging, inspiring, and yes, hard work.

Leadership
Our industry is in constant change and is sometimes criticised. For lacking vision in some areas. However there is an ever growing body of professionals. That have a firm commitment to our industry, they have a passion for change, to raise standards through education and sharing. Leadership, education and team incentives.Will over time and with commitment give any individual that ability to do exceptional work and to be more creative. Leadership and management help create an amazing work environment for all concerned. So key for success for all concerned.
Conclusion
This journey. This career, is wonderful – Challenging. Inspiring and yes can and will be hard work. but the rewards are worth all the effort.
Thank you all for letting me share some thoughts with you today.These are inspirational, passionate, industry professionals.They have a vision. These are the people I want on my bus to learn from, share with, take a journey with. Get inspired. Connect with driven motivated industry professional. challenge your self. invest in ones /your self 

Are you driver or passenger !

 There are no guarantees in life and ones career and career choice is no different thing happen and its how we deal with them that defines us. Jobs change relationships come and go the one thing that remains after training is our skill both hands on creative and the ones we learn about people and communication about caring about being a team player. Constantly developing new skills staying current is so very important.

My web site is Back2myroots: B2MR feel free to check in

You can also find me here on LinkedIn on Twitter MikeB2MR and Facebook Back2myroots B2MR

Stylist having an online profile.

I’m very excited and flattered to have been offered an opportunity to post an article on the Hairbyus.com web site Click here to read 

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As a stylist young or seasoned why not build a profile try this platform www.hairbyus.com if you post images of younger models, with current commercial hairstyles then it will attract a younger audience looking for those kind of hairstyles in your area.To strive to be better to make a real difference!Intelligent salon software provides a state of the art comprehensive salon marketing and management solution, complete with the knowledge, expertise and coaching required to take your salon to the next level.

Mirrored Vision   By Martin green

Mirrored Vision

 

Finding customers keeping Clients 

What can I say in writing the Mirrored vision. Martin Green has has taken a risk to produce something that the industry really needs a shot in the arm Innovative, radical, inspirational, challenging.
It certainly poses some really interesting idea’s and concepts it also crosses the boundaries of what might be seen and perceived as normal processes within our industry and in the salon.

Hair image consultancy short tube introduction video

A new connection for me and new association Gary Sunderland amazing creative talent refreshing product line take a look at his web site

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I also think that we need to always look at the Why. Ask the question Why are we in business whats it for? OrWhy do we want to go into to business what is success? Why do I suggest this I think by asking and exploring the why we get to the motive behind why we want to be in business what is true success. Why the will also help us to understand our true values this in turn helps us to follow the path to the success we want  and desire. It will help us to surround ourselves with the right team those who share our values and vision.

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Remember. Salon success. Stylist success. Business success are all linked together it’s Team success. Its never about any destination only ever about a journey taking the right people on that journey makes it enjoyable maybe even fun!

Mike B2MR

 

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